Assistance centres
Family Assistance Centres provide in-person help: registration, welfare support, interpreting, documents and referral to authorities.
What to bring
Bring identification if you have it, and your case reference and access code if you already have a case. Staff can help you open one if you do not.
Border Reception Point - Rasuwagadhi
OPEN- Address
- Rasuwagadhi checkpoint, Rasuwa
- Getting there
- On the main highway at the border checkpoint.
- Opening hours
- 06:00 - 22:00
- Services
- Safety declarationMissing person reportsTransport coordination
- Languages
- English, Nepali, Tibetan
- Accessibility
- Uneven ground; assistance available
- Contact
- +977 9800000112
Consular Support Desk - Kathmandu
OPEN- Address
- Tribhuvan International Airport, Arrivals Hall, Kathmandu
- Getting there
- Inside the international arrivals hall, desk 4.
- Opening hours
- 08:00 - 20:00
- Services
- Consular referralDocumentation supportAccommodation referral
- Languages
- English, Nepali
- Accessibility
- Step-free access
- Contact
- +977 1 4000113
Family Assistance Centre - Kathmandu
OPEN- Address
- Bhrikutimandap Exhibition Ground, Kathmandu
- Getting there
- Five minutes walk east of Ratna Park bus stand.
- Opening hours
- 24 hours
- Services
- Case registrationFamily receptionInterpretationEmotional supportTravel guidance
- Languages
- English, Nepali, Tibetan, Hindi
- Accessibility
- Step-free access, accessible toilets
- Contact
- +977 1 4000111